Job role: General Manager, Hazelwood Centre, The Hazelwood Community Company.
Background to this role
Hazelwood is the home of London Irish. A state-of-the-art training centre, and commercial hub for the London Irish professional rugby team, who play in the Gallagher Premiership. It is also the home ground, clubhouse, and training facility for London Irish Amateur Rugby Football Club, who play community rugby with teams across adult Men’s, adult Women’s, both boys and girls Youth and Mini Rugby (played from ages 5 to 18) and even a Walking Rugby team for our “senior” members.
Hazelwood is a community centre, offering sports pitches, Park Run and conference and banqueting services to the public when not in use by both parties. It is also, on occasion, offers rugby facilities to visiting international sides and other sports such as NFL.
It is a 56-acre site with commercial offices, clubhouse, changing rooms, 6 full size rugby pitches, including a 4G pitch, and a further 5 mini pitches.
Hazelwood Community Company is a facilities management company, set up and run as a joint venture between the professional and amateur rugby clubs.
Hazelwood is now seeking a full time General Manager to oversee the efficient running of the facility, manage day to day operations including catering and bar, plan and execute facility improvements/maintenance and attract 3rd party bookings.
This includes the supervision of Head Chef, Bar Manager, 3 further full time, 15 casual bar and catering staff, an administrator, caretaker and an outsourced groundsmen service. Additional financial management support is provided by London Irish Professional team.
The position reports to the Hazelwood Board and is a blend of facilities management and hospitality services. It would ideally suit someone who has experience of running a busy sporting site such as Golf Club, Country Club or similar sporting facility (Football, Rugby, Tennis etc.).
It is a hands-on role for a busy site that runs 7 days a week for 12 months of the year.
The General Manager is responsible for the day-to-day operations of the club, including the supervision and execution of kitchen, bar, bookings, maintenance, grounds keeping and financial management.
The prime clients are the 2 rugby clubs with 3rd party bookings tertiary and limited to when the prime clients are not using the relevant parts of the site.
A key part of the role is the relationship management with the prime clients. Helping the professional team drive high performance by maintaining state of the art facilities and delivering daily nutrition and supporting the amateur club as its home.
An operational agreement exists between the two rugby clients and Hazelwood which details the relevant processes to ensure that shared site usage is harmonious and optimised. It is the General Managers role to work with this agreement and the other two parties to ensure that this delivers.
The following is a list of specific tasks and duties:
Building & Facility
- Opening and securing the site and all areaa
- Facility Security -cameras etc
- Equipment maintenance (M&E)
- Managing the onsite contractors - maintenance
- Managing the caretaker’s diary
- Manage cleaners
Bar – with Bar Manager
- Order & replenish stock
- Cashing up
- Deputise in cases of sickness
- Bar licencing - extensions etc
Kitchen – with Head Chef
- Order Stock
- Cook for pros, events and amateurs
- Deputise in cases of sickness
- Kitchen Compliance -hygiene certificates
- Standard menus for events -weddings etc
Banqueting and functions – with Administrator
- Sell functions
- Set up for functions
- Manage functions
- Invoice functions
Sales - with Administrator
- Take calls
- Show facility
- Price up events
Marketing - with Administrator
- Create marketing content (digital)
- Update website
- Update physical marketing signage on site
Scheduling & Diary - with Administrator
- Manage the overall facility diary - functions and pitches
- Manage Professional’s requirements
- Manage Amateur’s requirements
- Attend Amateur meetings
- Attend Professional meetings
Finance – with Finance Manager
- Manage the P&L of the business
- Run payroll
- Set up new supplier accounts
- Run the wet accounts
- Run the kitchen supplier accounts
- Pass purchase ledger invoices for payment
HR & Payroll
- Manage the weekly hours
- Run the roster system
- Set Hourly rates for casual staff
- Manage holidays and sickness
Hazelwood is an equal opportunities employer and recruit on talent alone, regardless of age, ethnicity, religion, education, class, sexual orientation or disability.
To apply, please email your CV and cover letter to [email protected]