We are looking forward to welcoming you to the Brentford Community Stadium.

Although we are thrilled to have supporters back in the stadium, the match day will look slightly different to what you’re used to from the pre-pandemic era. There are certain restrictions in place at the stadium to ensure the safety of both supporters and staff, so please take the time to read through this information thoroughly before you come to the ground, so that it can be as smooth and enjoyable an experience as possible.

COVID-19 Supporter Code of Conduct

In addition to the standard Ground Regulations and Terms and Conditions relating to the purchase of a ticket for a game, there is a COVID-19 Supporter Code of Conduct in place that you must agree to before attending the ground. Please ensure that all members of your group are familiar with these rules before travelling to the stadium.

COVID-19 Supporter Code of Conduct

Stadium layout

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Before and after the game

If you are planning to visit a local pub or restaurant before or after the game, it is best to check in advance if they are open and to make a reservation. Groups of six people or two households will be able to book in pubs and restaurants indoors, with no legal restrictions on bookings outdoors.

London Irish’s Official Restaurant Partner, Gaucho, has a restaurant just over the Kew Bridge in Richmond. Situated on the bank of the River Thames, the Argentinian steakhouse serves some of the finest beef in the world as part of a broader menu, with an impressive wine selection to match. What’s more, London Irish supporters are eligible for a 25% discount off their food bill, simply book in advance by emailing [email protected] or calling 020 3281 6682 and quote ‘London Irish’ when booking.

There are also several pubs and restaurants within easy walking distance of the ground. Exile Nation members are eligible for a 10% discount on food and drink at One Over The Ait, on the north west side of Kew Bridge, by quoting the code sent to them at the beginning of the season.

Accommodation

If you plan to stay overnight near the stadium, London Irish’s Official Hotel Partner Clayton Hotel Chiswick is a ten-minute walk from the stadium and offers spacious rooms with free Wi-Fi, fitness suite and an onsite bar and restaurant. London Irish Members are eligible for a 15% discount on accommodation – book by calling 020 8996 5200.

Travelling to the stadium - Public Transport

Trains and Tubes

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There are eight stations located within a 20 minute walking radius of the stadium, so if you are planning to travel either by train or tube to the stadium, do please consider all of these to avoid over crowding at any particular station, which could result in delays.

The nearest station, Kew Bridge, has one train every hour on Sundays and every 30 minutes on Saturdays.

The closest tube station is Gunnersbury Park (district line) which is a 10 minute walk.

Buses

There are also a number of bus routes that serve the stadium. Supporters are advised to check for the latest information about bus routes at tfl.gov.uk or via travel management apps. Please allow extra time for bus journeys during the pandemic as it may not be possible to board the first bus that arrives due to social distancing protocols.

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Car Parking

There are a number of car parks available in the local area. We recommend pre-booking parking in the car parks operated by our partner EST which are available to book through this website. Parking must be pre-booked. If you have any questions, please call 02081 940034.

The car parks are situated at Lionel Road Primary School (£20) and Chiswick Park (£15) and sold on a first come first served basis. The car parks will be open from three hours prior to kick-off, and will remain open for three hours after the final whistle.

Additional spaces in alternative sites will become available as and when demand increases.

If you require disabled parking, please email [email protected]irish.com

Please do consider our local neighbours and avoid parking in residential streets if you can.

In addition, there are some other public car parks available:

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And you could also consider booking a space through one of the parking websites where local residents offer spaces in their driveways:

Arrival at the stadium

Ticket and bag checks will all take place prior to entry to the stadium so please help our stewards and be ready to participate in these checks. Please put on your face covering as you approach the stadium. Social distancing must be maintained at all times, including within any queues outside the stadium.

All four stands will be open. Please use the gate designated on your e-ticket.

The entry turnstiles for each of the stand and the access routes for each is shown in the diagram below:

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If you have tickets in the East Stand, you must use Gate E which is accessible via Capital Interchange Way and across the bridge. Gates H, G and F will not be open for this game. If your e-ticket has one of these gates written on it, please ignore this and use Gate E instead.

Gates will be open from two hours before kick-off and we advise that you aim to arrive no later than 30 minutes before kick-off.

Tickets

All tickets are mobile tickets. Downloading your ticket QR codes (barcodes) to your phone using the Passbook files we send you means that you will be able to access those codes when you get to the Brentford Community Stadium, even if there is no signal, or if your email has been deleted since we sent it. Please ensure you download your ticket before travelling to the stadium. The signal at the ground may not allow you to do so once you have arrived.

For iPhone users:

With an iPhone (or iPod touch), you don't need to install anything first, as Passbook is built into all iPhones running iOS 6 or later.
Simply open your confirmation email from us on your phone and tap on the attachment to download tickets and then add to wallet.

For Android phone users:

You will need to download an app first. Click here for the one we recommend.
Once installed, simply click the attachment to send the ticket to your phone.

You can forward by email, or WhatsApp if you have purchased tickets on someone’s behalf. You have to click the icon for each ticket and transfer them one-by-one.

If you do not have a smartphone:

If you do not have a smartphone, please still buy your ticket(s) as normal, and then complete this form. A member of the ticketing team will be in touch ahead of the match.

If you are unable to access your mobile ticket when you have arrived at the stadium for whatever reason (e.g., if your phone has died), please visit the box office.

In certain circumstances, a print at home ticket may be sent to you instead of a mobile ticket. If this is the case for you, please ensure you have printed all tickets to bring with you.

All tickets sold are non-refundable, unless if the fixture is cancelled or played behind closed doors due to a change in COVID-19 restrictions. Exceptions may be made in instances where attending the game is against the law and will be at the discretion of the London Irish ticket office.

Important information on the booking process:

A social distancing function is in place on the ticketing platform, which will automatically remove the adjacent two seats either side of the booking, to ensure distancing between bookings. Every other row will not be on sale, and you must sit in the seat that is allocated on your ticket.

Every other row will not be on sale, so you should not have anyone sat immediately in front or behind you. You must sit in the seat that is allocated on your ticket - please do not move seats within the stadium.

In order to implement the social distancing function, the seat map view has been disabled. When booking tickets, please select the price category (Gold, Green or Platinum) and quantity of tickets, and you will be allocated the best seats available. You will be able to see which seats have been allocated to you before completing the purchase. If you have a strong preference on which stand you would like to sit in, you can keep adding tickets to your basket until your preferred stand appears, and remove the unwanted seats.

Please note we are unable to move your seats after booking is complete.

Please refer to the below video guide on the ticket booking process.

Moving around once inside the stadium

You will be required to wear your face covering at all times inside the stadium, including when seated in the stadium bowl during the game. If you need to exit the stand at any point, please ensure that you maintain social distancing and turn away from other fans as you go past them.

You will not be able to move between stands via the concourses for this fixture.

Face coverings

Supporters aged 12 or over must wear a face covering at all times (unless exempt), including in the concourse areas and in the stadium bowl. The only exception to this is when you are eating or drinking.

If you are exempt from wearing a face covering, then you should be ready to show an exemption pass when required. You can apply for an exemption pass by completing this form. A pass will be emailed to you in advance of the game, which you can print out or display on your smartphone.

Food and drink

Food and drink concessions in the concourses will be open for the Wasps game. Fitzy’s Kitchen and the Four Provinces Bar –named after the bars at London Irish’s old ground The Avenue - will be open in all four stands serving a limited selection of hot food, confectionary, hot drinks, soft drinks and alcoholic drinks.

For this fixture, all kiosks will be serving both food and alcohol. Bottled beers will be available in Fitzy’s Kitchen, with draught beer on sale in the Four Provinces Bars.

Please be mindful of social distancing when queueing at the kiosks and take any food or drinks to your seat.

Alcohol is not permitted to be brought into the stadium from outside.

Any payments in the stadium will be contactless only. No cash payments will be allowed.

Match Day Programme

Owing to COVID-19 restrictions match day programmes will not be sold at the stadium, but a digital programme is available to download free of charge the day before the game.

Keep an eye on the London Irish website and social media channels.

Drums and Flags

We are keen to replicate the traditional London Irish atmosphere on a match day even with restricted crowds, therefore we encourage you to bring drums/bodhrans with you.

Flags on plastic poles less than 1m long will also be permitted.

Toilets

Toilets will be open for use at the stadium. The entrances will be monitored by stewards to restrict the number of people using them to prevent excessive queues.

Post-match entertainment

Unfortunately there will not be any pre or post-match entertainment (i.e. player interviews, live music) for this fixture. We will look at ways of re-introducing off-the-pitch entertainment as soon as it is safe to do so.

Leaving the stadium

Supporters are advised to be mindful of maintaining social distancing when leaving the stands after the game.

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