We are looking forward to welcoming you to the Brentford Community Stadium.

Although we are thrilled to have supporters back in the stadium, the match day will look slightly different to what you’re used to from the pre-pandemic era. There are certain restrictions in place at the stadium to ensure the safety of both supporters and staff, so please take the time to read through this information thoroughly before you come to the ground, so that it can be as smooth and enjoyable an experience as possible.

COVID-19 Supporter Code of Conduct

In addition to the standard Ground Regulations and Terms and Conditions relating to the purchase of a ticket for a game, there is a COVID-19 Supporter Code of Conduct in place that you must agree to before attending the ground. Please ensure that all members of your group are familiar with these rules before travelling to the stadium.

COVID-19 Supporter Code of Conduct

Before the game

If you are planning to visit a local pub or restaurant before the game it is best to check in advance if they are open and to make a reservation. Strict guidelines will be in place to only allow those from the same household to sit together inside. When outside, up to six people can be together but social distancing is still required.

We recommend our partner pub One Over The Ait, which is situated on the banks of the River Thames on the north west side of Kew Bridge. London Irish members are eligible for a 10% discount on food and drink at One Over The Ait. Members should have received an email with the code needed to redeem the discount.

Travelling to the stadium

The address for the stadium is:

Brentford Community Stadium

Lionel Road South

Brentford

TW8 0RU

Not all navigation apps have been updated with our postcode but may recognise the name ‘Brentford Community Stadium’.

Public Transport

Trains and Tubes

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There are eight stations located within a 20 minute walking radius of the stadium, so if you are planning to travel either by train or tube to the stadium, do please consider all of these to avoid over crowding at any particular station, which could result in delays.

The nearest station, Kew Bridge, has one train every hour on Sundays (and every 30 minutes on Saturdays).

The closest tube station is Gunnersbury Park (district line) which is a 10 minute walk.

Buses

There are also a number of bus routes that serve the stadium. Supporters are advised to check for the latest information about bus routes at tfl.gov.uk or via travel management apps. Please allow extra time for bus journeys during the pandemic as it may not be possible to board the first bus that arrives due to social distancing protocols.

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Car Parking

There are a number of car parks available in the local area. We recommend pre-booking parking in the car parks operated by our partner EST which are available to book through this website. Parking must be pre-booked. If you have any questions, please call 02081 940034.

The car parks are situated at Lionel Road Primary School (£20) and Chiswick Park (£15) and sold on a first come first served basis. The car parks will be open from three hours prior to kick-off, and will remain open for three hours after the final whistle.

Additional spaces in alternative sites will become available as and when demand increases.

If you require disabled parking, please email [email protected]

Please do consider our local neighbours and avoid parking in residential streets if you can.

In addition, there are some other public car parks available:

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And you could also consider booking a space through one of the parking websites where local residents offer spaces in their driveways:

Arrival at the stadium

Ticket, temperature and bag checks will all take place prior to entry to the stadium so please help our stewards and be ready to participate in these checks. Please put on your face covering as you approach the stadium and be ready to check in with the NHS Test and Trace App on your phone. Social distancing must be maintained at all times, including within any queues outside the stadium.

Access to the stadium for the games with a crowd of 2,000 will be via the North, West and South Stands. Please use the gate designated on your e-ticket.

The entry turnstiles for each of the stand and the access routes for each is shown in the diagram below:

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There will be stewards on hand to help with directions so please listen carefully to any directions they provide.

Gates will be open from 90 minutes before kick-off and we advise that you aim to arrive no later than 30 minutes before kick-off.

Tickets

All tickets are mobile tickets. Downloading your ticket QR codes (barcodes) to your phone using the Passbook files we send you means that you will be able to access those codes when you get to the Brentford Community Stadium, even if there is no signal, or if your email has been deleted since we sent it. Please ensure you download your ticket before travelling to the stadium. The signal at the ground may not allow you to do so once you have arrived.

For iPhone users:

With an iPhone (or iPod touch), you don't need to install anything first, as Passbook is built into all iPhones running iOS 6 or later.
Simply open your confirmation email from us on your phone and tap on the attachment to download tickets and then add to wallet.

For Android phone users:

You will need to download an app first. Click here for the one we recommend.
Once installed, simply click the attachment to send the ticket to your phone.

You can forward by email, or WhatsApp if you have purchased tickets on someone’s behalf. You have to click the icon for each ticket and transfer them one-by-one.

If you do not have a smartphone:

If you do not have a smartphone, please still buy your ticket(s) as normal, and then complete this form. A member of the ticketing team will be in touch ahead of the match.

If you are unable to access your mobile ticket when you have arrived at the stadium for whatever reason (e.g., if your phone has died), please visit the box office.

In certain circumstances, a print at home ticket may be sent to you instead of a mobile ticket. If this is the case for you, please ensure you have printed all tickets to bring with you.

All tickets sold are non-refundable, unless if the fixture is cancelled or played behind closed doors due to a change in COVID-19 restrictions. Exceptions may be made in instances where attending the game is against the law and will be at the discretion of the London Irish ticket office.

Important information on the booking process:

Supporters should note that a new ‘social distancing’ function has been implemented on the ticketing platform. You are able to book up to six tickets (for members of the same household or support bubble), and the adjacent two seats either side of the booking will be automatically taken off sale, to ensure distancing between households.

Every other row will not be on sale, so you should not have anyone sat immediately in front or behind you. You must sit in the seat that is allocated on your ticket - please do not move seats within the stadium.

In order to implement the social distancing function, the seat map view has been disabled. When booking tickets, please select the stand, price category and quantity of tickets, and you will be allocated the best seats available. You will be able to see which seats have been allocated to you before completing the purchase. Please note we are unable to move your seats after booking is complete.

Moving around once inside the stadium

You will be required to wear your face covering at all times inside the stadium, including when seated in the stadium bowl during the game. If you need to exit the stand at any point, please ensure that you maintain social distancing and turn away from other fans as you go past them.

Food and drink

Food and drink concessions will be open within the concourse areas. If you are buying an alcoholic beverage, this must be taken to your seat within the bowl to be consumed, in line with government guidelines. Please do not linger and congregate in the concourses.

This also applies to drinks purchased in the Dugout bar. While soft drinks may be consumed inside, alcoholic drinks must be consumed in your seat.

Alcohol is not permitted to be brought into the stadium from outside.

Contactless

Any payments in the stadium will be contactless only. No cash payments will be allowed.

Match Day Programme

Owing to COVID-19 restrictions match day programmes will not be sold at the stadium, but a digital programme is available to download free of charge the day before the game.

Keep an eye on the London Irish website and social media channels.

Drums and Flags

We are keen to replicate the traditional London Irish atmosphere on a match day even with restricted crowds, therefore we encourage you to bring drums/bodhrans with you.

Flags on plastic poles less than 1m long will also be permitted.

Toilets

Toilets will be open for use at the stadium. The entrances will be monitored by stewards to restrict the number of people using them to prevent excessive queues.

Post-match entertainment

Unfortunately there will not be any pre or post-match entertainment (i.e. player interviews, live music) for this fixture. We will look at ways of re-introducing off-the-pitch entertainment as soon as it is safe to do so.

Leaving the stadium

Supporters are advised to be mindful of maintaining social distancing when leaving the stands after the game.

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