17 January 2020
London Irish Rugby Club welcomes supporters with disabilities to Madejski Stadium, and actively seeks to make the visit enjoyable for all.
We encourage you to contact us prior to your visit should you have any questions or need additional assistance. We are here to make your supporter experience as comfortable and enjoyable as possible.
If you or someone you know has a disability and would like to visit Madejski Stadium, please contact Kelly Adey , our Head of Operations on 01932 750100, or email [email protected] or speak to any of the ticket office team on 0118 968 1016 with any questions or requests for additional assistance.
The Club operates a ticketing policy that recognises that disabled supporters may need assistance on a Matchday and offers a variety of reasonable adjustments based on the individual supporter’s needs.
A supporter with a disability or learning difficulty may find it unreasonably difficult or sometimes impossible to access the stadium, and the services offered. The Club can provide a complimentary ticket for a Personal Assistant if required. ‘Proof of Disability’ documentation will need to be provided, along with completing a registration form.
A registration form can be requested by contacting the ticket office on 01189 681016 or email email@example.com
Proof of Disability Documentation includes –
-Proof of entitlement of middle or higher rate of Disability Living Allowance -Mobility or Care Component (DLA)
-Prove of entitlement of enhanced rate of Personal Independent Payment Mobility or Care Component (PIP)
-Proof of entitlement of Severe Disablement Allowance
-A personal letter from your GP or Care Worker
-A copy of registration documents which certify Registered Blind or Registered Partially Sighted status, or qualifying documentation from a registered optician equivalent to registration requirements
Please note that Orange and/or Blue Badges are not sufficient proof of disability.
A Personal Assistant cannot gain entry to the Stadium without accompanying the Disabled Supporter.
Facilities for Supporters using Wheelchairs
There are up to 87 wheelchair places for Home Supporters and 14 places for Visiting Supporters, each with an Assistant if required.
These are situated as follows:
-North Stand – 25
-East Stand – 18
-West Stand – 15
-Sound Stand - 29
Disabled Supporters using the wheelchair places will be charged the standard ticket price based on their age category. The Club’s Health and Safety Policy requires that Disabled Supporters who attend in a wheelchair remain in their wheelchair during the game.
Wheelchair viewing is also available in Hospitality areas – Subject to availability. These places are charged at the standard price for the Disabled Supporter using the wheelchair.
Facilities for Ambulant Disabled Supporters
Ambulant Disabled Supporters include individuals who use wheelchairs for outdoor mobility, but are not necessarily confined to their wheelchair, as well as people with walking difficulties and/or physically restricting medical conditions.
General match seating is available in all areas of the Stadium, please advise the Ticket Office at the time of booking your seats.
Specifically, for supporters with Severe Ambulant Disabilities, there are a total of 106 places available, each with a Personal Assistant if required. These seats have been identified as providing the easiest access with limited steps.
Facilities for Supporters with Visual Impairments
Guide dogs are permitted within the stadium bowl, however we recommend that Supporters with Guide dogs contact us before the match on 01932 750100 or 0118 9681016 so that we can discuss with them access to the ground and the welfare of the Guide dog before, during and after the match.
Visually Impaired Supporters will be charged at the standard ticket price based on their age category.
Facilities for supporters with Learning Difficulties and Unseen Disabilities
Supporters with Learning Difficulties or Unseen Disabilities can normally be accommodated in any part of the Stadium, in standard seating. However, if any person with a Learning Difficulty feels that standard match seating would be unsuitable for them, they will be entitled to sit in one of the disabled supporter areas, with a Personal Assistant if required.
Temporary Mobility Restrictions
Supporters suffering from temporary mobility restrictions, e.g. a broken leg, that may affect access to the Madejski Stadium can contact us on 01932 750100 or email [email protected] or to simply arrange alternative seating contact a member of the Ticketing Team on 0118 968 1016
How to book Match Tickets
Ticketing information and prices are available online at www.london-irish.com
To book, please call the Ticketing Team on 0118 968 1016 or email [email protected]
Accessible Parking Facilities
The Club offers 136 accessible parking spaces on site at Madejski Stadium.
A number of these spaces have been issued as Seasonal Parking Permits, however there is limited Matchday availability in the Orange Accessible Car Park to pay on the day (£8).
Space is limited and is offered on the day of the match on a first-come first-served basis to Supporters who are in receipt of a valid Blue Parking Badge. Please note that badges will be checked, and the badge holder must be with the vehicle.
For further information or to discuss any aspect of London Irish’s provision for Disabled Supporters, please contact Head of Operations, Kelly Adey 01932 750113 or Ticket Office Manager, Paul Collins on 0118 968 1016 or email [email protected]
We welcome all feedback and comments on this guide and encourage any Supporters to contact us with their observations.
Thank You For Your Support!