27 April 2020
Due to the furloughing of retail staff at London Irish Rugby Club, there will be a temporary suspension to key elements of our online shop service, commencing at 5pm on Wednesday, 29 April 2020. We hope to resume the suspended services for a short time from Monday, 25 May 2020.
During the above period, orders can still be made online but the following service suspensions will be in place:
- The packing, despatch and delivery of orders placed.
- Replies by the retail team to e-mails sent to [email protected]
When the above resume, the initial service limitations put in place in mid-March will remain.
UK (Mainland, N.I. and Islands) and Rep. of Ireland Orders:
These will be fulfilled, but you are likely to experience a few days additional delay in receiving your purchase.
Click & Collect Service:
Until further notice, the “Collect from Hazelwood” service is suspended. If you selected this option at checkout please e-mail [email protected] with your delivery address.
Unfortunately, we are unable to fulfil non-UK Mainland/Rep. of Ireland orders at this time as the offices are closed to external operators – such as international courier and postal services.
We are unable to accept online shop returns at this time due to the office closure. We will contact customers when the offices re-open to organise the return for exchange or refund.
Madejski Stadium Shop:
The Shop at the Madejski Stadium remains closed indefinitely.
We apologise for these inconveniences and appreciate your patience at this time.