22 September 2021

All London Irish match tickets for the 2021/22 season will be issued digitally and accessible via the new official London Irish App.

The London Irish app offers supporters an easy and secure way to access your Season Ticket or match tickets and gain entry to the Brentford Community Stadium, as well as transfer tickets to friends or family.

To download the App now:

Google Play Store - Click HERE

Apple App Store - Click HERE

Season Tickets:

  • Season Ticket holders that did not request a physical season card, as well as Season Ticket holders in the Platinum and Ticket + areas, will be able to access their Digital Season Ticket via the App by following the steps below. Please note that Digital Season Tickets are in the process of being issued and may not show in your account immediately. Please allow up to 48 hours for your Digital Season Ticket to show within the App.
  • Season Ticket holders that requested a physical season card will be issued with a one off Print at Home/Digital ticket for the Sale Sharks fixture within the next 48 hours. This will be sent via email and supporters will have the option of either printing out the attached ticket, or accessing the ticket digitally through the App by following the steps below.

How to add tickets to your App:

  • Search for ‘London Irish’ App or click here for Apple or here for Android
  • Download the free London Irish App and complete the installation steps
  • On the menu bar at the bottom of the screen, click on the ‘Wallet’ button, tap ‘My Tickets’
  • Create an account - it’s best to use the same email address as your ticketing account on www.eticketing.co.uk/londonirish 
  • Verify your email address
  • Press the ‘Find My Tickets’ button and confirm the email address you’d like to link (this must be the same email address that you used when you bought the tickets)
  • Your active tickets should appear in the App (please note there might be a short delay, please allow 48 hours before contacting the Ticket Office). Note that the QR code will not display until shortly before gates open.

How to use your mobile tickets:

  • Arrive at the Gate listed on your ticket and open the ticket in the App
  • Hold the barcode on the screen against the reader
  • If you have more than one ticket to the match, swipe the screen to display the next QR code

Please be aware …

If you have NFC / Apple Pay enabled on your phone, your device may not let you scan your mobile ticket. If this is the case, you need to:

  • On iOS/iPhones: When your payment card appears at the scanners simply click the home button on the phone or swipe the card away and keep your phone in the ticket scanners so it can scan the barcode.
  • On Android devices: Simply turn off NFC before going up to the ticket scanners (you can do this by either pulling down from the top of the screen and clicking the NFC option off, or by going into Settings > Device Connectivity > NFC and turning it off in there).

FAQ’s

I have followed all of the steps above and clicked ‘Find My Tickets’, but my tickets aren’t displaying?

Please allow up to one working day for tickets to appear in the App (or up to 30 minutes on a match day). If they haven’t appeared after this time you can email [email protected] or visit the Ticket Office on match day.

How do I transfer tickets to family or friends?

Make sure the person you are transferring the ticket to has downloaded the London Irish App and has created an account on the ticketing section. You should download the tickets to your App as normal, and then use the ‘Share’ option to send your family/friends a code, which they will enter in the ‘Redeem a Ticket’ section of their App.

I can see my match ticket in the App, but it doesn’t have a QR code on it?

QR codes don’t appear until the day of the match. It will automatically appear by the time gates open.

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