Ticketing Terms and Conditions

We hope that you find these Terms and Conditions clear to understand. Definitions of the various terms are described below.

Definitions

'The Club': means London Irish RFC

'The Official Communication Channels': means London Irish Website, the Club's match day programme, and the London Irish Ticket Line Booking and Information 0844 249 1871

'The Stadium': means Madejski Stadium, Junction 11, M4, Reading, Berkshire, RG2 0FL

'Holder(s)': means the registered owner of the Season Ticket.

'Season': means the rugby season for which the Season Ticket is valid.

'Season Ticket': means the Smart Card which allows entry into the Stadium for all Home fixtures outlined in the Season Ticket information for that particular season only; these must be purchased on a match by match basis.

General

Terms and Conditions are deemed to be acceptable to Holders upon purchase of a Season Ticket. Holders must at all times do everything within their power and control to protect and enhance the good name of the Club. The Club reserves the right to amend these Terms and Conditions within reason at any time without prior notice.

Renewal notices will be sent through the post to all Holders to their current registered address as recorded on our database. It is the responsibility of the supporter to let us know of any personal detail changes. Supporters can update their details by contacting London Irish direct or e-mailing memberservices@readingfc.co.uk

If payment is not received or cannot be processed by the notified date all seat(s) will be re-allocated without further notice to the Holder. The dates of all matches being played at the Stadium are subject to revision and supporters should make themselves aware of any changes to fixtures by using Official Club Communication Channels.

The Club cannot accept any responsibility for any application forms which are lost or delayed in the post. Where a closing date has been set, the Club can not accept receipt of late applications.

Concessions

Concessionary bands are as follows:

  • 60 and Over: Any person aged 60 or over on 1st September 2013.
  • Under 16: Any person aged under 16 as of 1st September 2013.
  • Emergency Services: Any person employed by the Police, Fire and Rescue or Ambulance Services.
  • Armed Forces: Any person employed by the Armed Forces.

Season Tickets

The Season Tickets remain the property of the Club at all times. Holders should check prior to the commencement of the Season that the Season Ticket details are correct.

Season Tickets are non-transferable and are only valid when used by the Holder except when a concession Season Ticket is upgraded to be used by an adult. The fee must be paid in advance

If a concessional Season Ticket is used by a supporter who is not entitled to a concession and the concession Season Ticket has not been upgraded, the concession Season Ticket holder may lose their Season Ticket for the entire season. No refunds will be given. Under no circumstances whatsoever is the Holder permitted to sell any tickets to a third party. It is the Holder's responsibility to remember and use their Season Ticket to get access to the stadium. If Holders arrive at the Stadium without their Season Ticket then a fee of £1 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off

In order to qualify for a concessional Season Ticket, the supporter must fulfill the criteria as detailed by the Club and provide relevant and current documentation to the Ticket Office in advance of the season commencing before the Season Ticket will be validated for use. It is the Holder’s responsibility to provide proof to the Club in a timely fashion.

Season Tickets are not normally refunded, either in part or in full, apart from in exceptional circumstances and at the discretion of the Club, but will be subject to a 10% deduction for administration fees. Supporters requesting a refund must do so in writing stating the reason for the request and enclosing all relevant documentation supporting the request.

If the Season Ticket is lost or stolen then written confirmation should be supplied to the Sales Centre together with a police report number for stolen cards. A non-refundable administration fee of £2 (for Adults & £1 for Concessions) will be required to be paid before a new Season Ticket is issued. However, it may not be possible to issue replacement Season Tickets on match day.

Season Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations. Although the Season Ticket is for a particular seat, the Club reserves the right in its ultimate discretion to allocate the Holder on a temporary basis an alternative seat in another part of the Stadium in the following circumstances:

  • When part of the Stadium is closed for repairs, maintenance or redevelopment
  • When it is deemed desirable by the Club or the security to re-allocate a seat in the interests of safety or crowd control
  • When the Club is required to re-allocate seats by any official instructions
  • If the seat is unavailable or damaged alternative seats can be offered without prior notice within the same stand
  • The Club will use its best endeavours to publicise any re-allocation of seats through the Official Club's Communication Channels
  • The Club reserves the right to suspend or withdraw Season Ticket benefits without compensation or reimbursement if Holders are in breach of any of the Terms and Conditions set out herein
  • The Club reserves the right to make the South Stand reserved seating when deemed necessary.
  • The Club reserves the right to change the date and venue of any fixture.

To qualify for a disabled area Season Ticket, The Club reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Ticket Office.

Only home pool matches are included in the Season Ticket; semi-finals and play-off games are not included in the Season Ticket. If the London Double Header is an away game for London Irish, a ticket may at the discretion of the club be included within the season ticket package, subject to an administration charge to cover additional postage, packing and handling associated with an away game ticket. Further details may be found under 'London Double Header'.

The Club do not have to offer reduced price match ticket promotions to season ticket holders for these matches. If ticket promotions are offered the Club reserves the right to offer these without liability to season ticket holders.

The Club reserves the right to put on general sale any seats that are unclaimed by Holders by the closing date specified by the Club through its Official Communication Channels.

Priority booking for play-offs and other events will be given first to those who are both Season Ticket Holders and Members, followed by Season Ticket Holders then Members only.

Home Match Tickets

Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations.

Tickets may not be re-sold or tickets cannot be resold at more than their face value.

It is the Holder's responsibility to remember and use their ticket to get access to the stadium. If Holders arrive at the Stadium without their ticket then a fee of £3 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off.

Refunds will only be given on any tickets which cannot be used on any re-arranged postponed fixture and provided that it is received at the Ticket Sales Centre not less than 72 hours prior to the revised kick off time.

Refunds will not be given on any unused match tickets or tickets used by a lower price category of supporter; it is the purchaser’s responsibility to ascertain the correct category of ticket required for each attendee.

In the event of a fixture being postponed after admission gained but before the match has kicked off, ticket holders will be offered free admission to the rearranged game.

In the event of a fixture being abandoned before the commencement of the second half, ticket holders will be offered admission to the re-arranged match for 50% of the admission price paid to attend the original fixture.

Match dates and kick off times are subject to change and it is the responsibility of the ticket holder to ascertain the date and kick off time of the rearranged matches via the Official Communication Channels. The Club does not accept any responsibility for late arrivals or non-attendance. The Club reserves the right to change the date and venue of any fixture.

The Club reserve the right to offer reduced price match ticket promotions throughout the season without liability to season ticket holders.

The Club reserves the right to amend the terms and conditions of any ticket promotion or offer within reason at any time without prior notice.

Under 16s and Over 60 (Concessions) Season Ticket Holders should bring proof of age to each match, as checks may be carried out at the turnstile.

Emergency Services and Armed Forces (Concessions) Season Ticket Holders should bring proof of employment to each match, as checks may be carried out at the turnstile.

If a concessional match ticket is used by a supporter who is not entitled to a concession, the concession match ticket may be cancelled without refund and the holder required to purchase the correct category of ticket to enter the Stadium.

To qualify for a disabled area Match Ticket, The Club reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Ticket Office.

Away Match Tickets

Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations and the Terms and Conditions of the ‘away’ team.

The Terms and Conditions of ‘away’ clubs will vary and it is the responsibility of the ticket holder to ensure they know these Terms and Conditions before accepting ownership of the ticket.

Ticket refunds will be accepted two weeks prior to the match if the purchaser can no longer attend the game.

Tickets issued are subject to a £1 admin charge per ticket.


Ticket Promotions

The Club reserve the right to offer reduced price match ticket promotions throughout the season without liability to season ticket holders.

Where the Club offers discounted tickets for matches, the promotion will not include any hospitality packages, away ticket packages or international match packages unless otherwise stated.

Ticket promotions or discounts cannot be claimed respectively, i.e. discount must be claimed at time of purchase.

Privacy Policy

The club and the operator of this website, are committed to protecting your privacy. Please take a moment to read this site’s Privacy Policy. This Policy describes what happens to the information which you supply to us, where that information identifies you individually:- e.g. your name and address details.
We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?
When you register on this site or an associated London Irish site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site.

In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.

Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:
i. to update and develop records and for assessment and analysis including market and service/product analysis;
ii. to assist in the provision of services/products to you; and
iii. to facilitate reviews, developments and improvements to the services/products offered to you.
If you have indicated that you wish to hear about other offers, products and services provided by London Irish or other reputable London Irish third parties; from time to time, they will inform you of these by email, telephone or mail.

If you have supplied us with personal information such as photographs or stories, we may use these from time to time in club marketing and promotions, and by supplying us with that information you agree to its use by the club.

3. What are your choices?
By law, you are entitled to:
i. object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the Club or to other reputable suppliers for these purposes. You can do this during the registration process by simply unticking the box provided.
ii. receive, upon payment of a fee, a copy of any personal information about you which is held by us.
iii. require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.
If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information. London Irish, The Avenue, Sunbury-on-Thames, Middlesex, TW16 5ER

4. When does this Privacy Policy not apply?
This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.

If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

5. How do we protect your information?
London Irish is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

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