VACANCY: Retail Assistant

2 May 2017



Job Title: Retail Executive

Location: Sunbury on Thames

Department: Operations

Hours of Work:  Monday to Friday 9am to 17.00 All home match days

Weekends and out of hours events

Salary Range: £TBA

Summary of Role

To lead in running the day-to-day merchandise operations of London Irish – to include product design, sourcing, alongside procurement and sales in conjunction with the Retail Consultant.

To drive the development of new merchandise opportunities for London Irish alongside detailed reporting of all revenue streams


Duties and Responsibilities

  • To work with the Retail Consultant to understand the budgeted targets and various revenue streams to achieve these objectives.
  • To manage the Club’s merchandise operations in the stadium in conjunction with Reading Football Club as per the stadium contract.
  • To assist in the set up and running of the clubs brand new online store. This should include managing an effective storage and distribution channel, fulfilment of orders, back end online store management, stock control, product photography and club based media launches.
  • To understand the official kit partner retail account and range designs to ensure that it complies with contract requirements and maximises revenues.
  • To develop a strategy for growth in the Club’s merchandise operations outside of the match day experience.
  • To liaise with colleagues about the merchandise requirements of sponsors’/partners’ activation to ensure contractual commitments are delivered.
  • To report on all revenue streams across merchandise to ensure regular updates are available to the Retail Consultant.
  • Work with the Retail Consultant to manage any partner  relationships

Skills and Characteristics

  • An enthusiastic person with preferably (but not essential) retail experience gained in either a retail or club environment.
  • Team Player willing to get their hands dirty when required.
  • Business developer able to drive growth from existing partnerships.
  • Excellent people communication, influencing and negotiating skills.
  • Effective networker.
  • Diligent and well organised with a “can-do” attitude.
  • Able to work weekends and unusual hours as the position requires and matches are played at weekends.

Key Competencies

  • Commercial acumen.
  • Understanding of role of merchandise and related revenues in professional sport.
  • Financial literacy.
  • Demonstrates both creative and operational thinking and judgement.
  • Acts as a role model in embodying core club values and culture.
  • Resilient and ability to adapt to changing business needs.
  • Possess drive, motivation and acute attention to detail in ensuring all merchandise opportunities to the Club are captured and explored.
  • Customer Focus - Commits to meeting the expectations and requirements of internal and external customers; acts with customers in mind; values importance of providing high-quality customer service
  • Planning and organising – Organises and schedules events, activities and resources.  Monitors timescales and plans.
  • Interpersonal sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others.
  • Quality orientation - Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
  • Initiative Taking - Takes action to achieve goals beyond what is expected; drives to bring issues to a successful closure; self-starter.


Please forward CV and covering letter confirming current remuneration and notice period to Jackie Roy, Office Manager and Team PA to [email protected] by Monday 22nd May. 

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