We hope that you find these Terms and Conditions clear to understand. Definitions of the various terms are described below.
'The Club': means London Irish RFC
'The Official Communication Channels': means www.london-irish.com, the Club's match day programme, and the London Irish Ticket Line Booking and Information 0870 999 1871
'The Stadium': means Madejski Stadium, Junction 11, M4, Reading, Berkshire, RG2 0FL
'Holder(s)': means the registered owner of the Season Ticket.
'Season': means the rugby season for which the Season Ticket is valid.
'Season Ticket': means the Smart Card which allows entry into the Stadium for all Home fixtures outlined in the Season Ticket information for that particular season only; these must be purchased on a match by match basis.
General
Terms and Conditions are deemed to be acceptable to Holders upon purchase of a Season Ticket. Holders must at all times do everything within their power and control to protect and enhance the good name of the Club. The Club reserves the right to amend these Terms and Conditions within reason at any time without prior notice.
Renewal notices will be sent through the post to all Holders to their current registered address as recorded on our database. It is the responsibility of the supporter to let us know of any personal detail changes. Supporters can update their details by contacting London Irish direct or e-mailing memberservices@readingfc.co.uk.
If payment is not received or cannot be processed by the notified date all seat(s) will be re-allocated without further notice to the Holder. The dates of all matches being played at the Stadium are subject to revision and supporters should make themselves aware of any changes to fixtures by using Official Club Communication Channels.
Concessions
Concessionary bands are as follows:
- 60 and Over: Any person aged 60 or over on 1 September 2008.
- Under 16: Any person aged under 16 as of 1 September 2008.
- Emergency Services: Any person employed by the Police, Fire and Rescue or Ambulance Services.
- Armed Forces: Any person employed by the Armed Forces or veterans of the Services.
Season Tickets
The Season Tickets remain the property of the Club at all times. Holders should check prior to the commencement of the Season that the Season Ticket details are correct.
Season Tickets are non-transferable and are only valid when used by the Holder except when a concession Season Ticket is upgraded to be used by an adult. The fee must be paid in advance
If a concessional Season Ticket is used by a supporter who is not entitled to a concession and the concession Season Ticket has not been upgraded, the concession Season Ticket holder may lose their Season Ticket for the entire season. No refunds will be given. Under no circumstances whatsoever is the Holder permitted to sell any tickets to a third party. It is the Holder's responsibility to remember and use their Season Ticket to get access to the stadium. If Holders arrive at the Stadium without their Season Ticket then a fee of £1 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off
If the Season Ticket is lost or stolen then written confirmation should be supplied to the Sales Centre together with a police report number for stolen cards. A non-refundable administration fee of £10 (for Adults & £3 for Concessions)will be required to be paid before a new Season Ticket is issued. However, it may not be possible to issue replacement Season Tickets on match day.
Season Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations. Although the Season Ticket is for a particular seat, the Club reserves the right in its ultimate discretion to allocate the Holder on a temporary basis an alternative seat in another part of the Stadium in the following circumstances:
- When part of the Stadium is closed for repairs, maintenance or redevelopment
- When it is deemed desirable by the Club or the security to re-allocate a seat in the interests of safety or crowd control
- When the Club is required to re-allocate seats by any official instructions
- If the seat is unavailable or damaged alternative seats can be offered without prior notice within the same stand
- The Club will use its best endeavours to publicise any re-allocation of seats through the Official Club's Communication Channels
- The Club reserves the right to suspend or withdraw Season Ticket benefits without compensation or reimbursement if Holders are in breach of any of the Terms and Conditions set out herein
To qualify for a disabled area Season Ticket, The Club reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Sales Centre.
Cup matches not included in the Season Ticket: semi finals and play offs
The Club do not have to offer reduced price match ticket promotions to season ticket holders for these matches. If ticket promotions are offered the Club reserves the right to offer these without liability to season ticket holders.
The Club reserves the right to put on general sale any seats that are unclaimed by Holders by the closing date specified by the Club through its Official Communication Channels.
Match Tickets
Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations.
Tickets may not be re-sold or tickets cannot be resold at more than their face value.
It is the Holder's responsibility to remember and use their ticket to get access to the stadium. If Holders arrive at the Stadium without their ticket then a fee of £3 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off.
Refunds will only be given on any tickets which cannot be used on any re-arranged postponed fixture and provided that it is received at the Ticket Sales Centre not less than 72 hours prior to the revised kick off time.
In the event of a fixture being postponed after admission gained but before the match has kicked off, ticket holders will be offered free admission to the rearranged game.
In the event of a fixture being abandoned before the commencement of the second half, ticket holders will be offered admission to the re-arranged match for 50% of the admission price paid to attend the original fixture.
Match dates and kick off times are subject to change and it is the responsibility of the ticket holder to ascertain the date and kick off time of the rearranged matches via the Official Communication Channels.
The Club reserve the right to offer reduced price match ticket promotions throughout the season without liability to season ticket holders.
Under 16s and Over 60 (Concessions) Season Ticket Holders should bring proof of age to each match, as checks may be carried out at the turnstile.
Emergency Services and Armed Forces (Concessions) Season Ticket Holders should bring proof of employment to each match, as checks may be carried out at the turnstile.
To qualify for a disabled area Match Ticket, The Club reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Ticket Office.