FAQ 2009/10

1. I have had a Season Ticket before. Can I avail of the renewal price and when is this special offer available?
Only 2008/09 Season Ticket Holders will be able to purchase a 2009/10 Season Ticket at the special renewal price until 22nd May 2009. Your seat will be guaranteed for your purchase only until 13th May, i.e. from 20th April – 13th May, seats available for renewal during this period will not be offered on general sale. There will be a period between 18th May and 22nd May when 08/09 Season Ticket Holders can purchase any un-renewed season ticket seats before they go on general sale. From 25th May, any seats that have not been renewed will go on general release, however current Season Ticket Holders will be able to purchase them at the renewal rate.

2. If I want to change my existing Season Ticket seat, how and when can I do this?
Current Season Ticket Holders can change to any unreserved seat (i.e. a seat not currently occupied by a 2008/09 Season Ticket Holder) at any time. There is a special window whereby only 08/09 Season Ticket Holders can purchase un-renewed seats before they go on general release. On 25th May, all un-renewed seats will go on general sale. Season Ticket Holders can change their seat for an individual match free of charge provided that additional tickets are purchased when the seat change is arranged with the Ticket Office. Where a supporter is moving to a higher priced stand, the price difference between the seats will be chargeable.
All available seats will go on general release on Monday 25th May.

3.Will I get a Season Ticket Smart Card?
Renewing Season Tcket Holders will not receive a new Smartcard for renewing the same seat. Your Season Ticket Smart card is your card for life. Do not throw your existing smart card away. If you are changing your Season Ticket seat, you will require a new card, costing £2 for administration. Lost or stolen cards must be reported immediately to the Ticket Office and will be charged £2 for replacement.
New Season Ticket Holders will receive a Smartcard for their new Season Ticket seat as part of their package.

4. What games are included in your season ticket?
All regular season pool home matches within the Guinness Premiership, Heineken Cup and those games that will either be part of a Guinness Premiership extension or those that replace the current EDF Energy Cup competition structure. Play-off matches are not included but priority booking will be given to Season Ticket Holders.

5. Is it possible to pay for my season ticket in instalments?
You are now able to pay for your Season Tickets in instalments through Zebra Finance Ltd. Application forms are available from the Ticket Office. This finance agreement is between Zebra Finance Ltd and the applicant - London Irish and Madejski Stadium play no part in this process. The cost of this finance is approximately 5% of the price of your Season Ticket. See the enclosed form for further details of the scheme.

6. Have the ticket prices increased for 2008/09 season?
Season tickets: The Season Ticket prices have been frozen for all current Season Ticket Holders. A new category of pricing has been introduced in the central blocks of the East (i.e. Y22 and Y23) and West Lower (i.e. G6 and G7) stands. These Premium seating areas will be charged at a slightly higher rate than the rest of the stand to reflect the higher demand for seats in these seats. Overall, the London Irish Season Ticket is still fantastic value when compared to other Premiership clubs. Match tickets: Will replicate Season Ticket price changes (i.e. all prices will remain frozen at the 08/09 season rates, with premium pricing applying in the central blocks of the East and West Lower).

7. I wish to purchase a seat in the Premium seating area. What price will I pay?
Any new Season Tickets purchased in the Premium seating areas (i.e. Y22 & Y23 in the East and G6 & G7 in the West Lower) will be subject to the new Premium prices.

8. Why is there a price difference between the stands?
Every seat within Madejski Stadium boasts an excellent view of the pitch, however there are some seats that are perceived to have a superior viewing position, better services and accessibility warranting a tiered pricing structure between stands.

9. Why is there a price difference between the middle blocks and the outer blocks of the East and West Lower stands?
Every seat within Madejski Stadium boasts an excellent view of the pitch, however there are some seats that are high in demand and perceived to have a superior viewing position, warranting a tiered pricing structure within the stands.

10. I want to bring the whole family to watch London Irish, what is the best ticket to buy?
London Irish offer a Family Sseason Ticket in the South Stand. This season ticket is available for either 1 adult and 2 children or, 2 adults and 2 children. With a wide range of matchday entertainment including live music and kids activities, London Irish is a great family day out and now it is even better value! You can save up to £380 by purchasing a Family Season Ticket. Family tickets are also available on an individual match basis.
New for the 09/10 season, any adult purchasing a Season Ticket can apply for a complimentary Under 8 Season Ticket for their son/daughter/ward . This is a new benefit for the 09/10 season to give young families the opportunity to join the London Irish craic for less! For further information about applying for your complimentary Under 8 Season Ticket, please visit www.london-irish.com or contact the Ticket Office on 0844 249 1871.

11. Why is there a tiered concession pricing scheme?
Concession pricing for students, juniors and senior citizens has been made available to ensure increased accessibility for these groups to experience the London Irish match day and the legendary craic. See point 12 for information on restriction on concession and junior tickets.

12. What are the age limits and restrictions on concession tickets & child tickets?
There are no restrictions on where within the Stadium a concession or child ticket may be purchased, however the price does vary between locations. When purchasing Over 60 and Under 16 tickets, you will be required to produce proof of age – checks can be made on entry into the Stadium. The purchaser must fulfil age criteria on 1st September 2009. Student tickets will only be sold to students in full-time education and on production of a valid student card or proof of educational status on 1st September 2009. For Season Tickets, relevant documentation must be provided before Season Ticket will be validated.

13. Do members of the Armed Forces and Emergency Services get a discount on tickets?
Yes, members of the Armed Forces and Emergency Services can avail of a discounted rate on both Season Tickets and match tickets. Proof of employment will be required. Please contact the Ticket Office for further details

14. What is available for disabled supporters at Madejski Stadium?
There are a total of 128 wheelchair spaces available. Entry is at ground level and the places are set well back from the pitch, offering excellent viewing and weather protection. London Irish operates a ticketing policy whereby disabled supporters are provided with a complimentary ‘carer’ ticket for each ticket purchased in the disabled area. A disabled person can choose not to sit in the designated disabled area, however the individual will forfeit the entitlement to the complimentary carer ticket. For further information, please contact the Ticket Office on 0844 249 1871.

15. Where exactly are the East Stand Drummers located?
The area specially reserved for the 56 East Stand drummers will remain as: Block Y20 Rows Q - W. Actual East Stand Drummers will be seated in Block Y20, Row Q seats 87-95. For anyone wanting to sit within this area (season tickets or match tickets, although most will be taken by season ticket), you must mention that you want to sit with the drummers when booking.

16. What will be in my season booklet and when will I receive it?
Your season booklet will include season previews, squad profiles and match information as well as special offers from London Irish sponsors and partners, together with discounts from London Irish on match tickets, merchandise and hospitality. We anticipate the booklets will be ready for despatch in August.

17. What is the best way to get to Madejski Stadium from Reading?
There is a regular shuttle bus that runs from Reading Station to Madejski Stadium on matchdays. The frequency and timings may vary depend on match kick-off time and estimated attendance. For details, check the London Irish website, www.london-irish.com. There are a number of car parking options available, however we are promoting public transport as a cheap, safe and green option.

18. What is the smoking policy at Madejski Stadium?
Madejski Stadium is now a smoke-free facility. There are designated smoking areas which can be viewed within the tickets section of www.london-irish.com or you can request a copy by emailing info@london-irish.com

MORE INFORMATION For full details of all terms & conditions and policies, either contact the Ticket Office on 0844 249 1871, visit the London Irish website, www.london-irish.com or email info@london-irish.com