Returns

Information on how to return faulty, damaged, or incorrect product.

You have the right to cancel your online order under the provisions of The Consumer Protection (Distance Selling) Regulations 2000.

You must notify London Irish of your wish to cancel your order within seven working days beginning with the day after the day you receive your goods. Your notification should be made in writing and clearly addressed to London Irish Scottish Richmond Ltd at the registered address (see T&C's section) or preferably via electronic mail to officialmerchandise@london-irish.com stating your order number.

Any notification of cancellation received after this time will not be accepted.

In the event that London Irish receives the cancellation notification after the goods have been dispatched, the goods will be delivered to the delivery address provided. You are entitled to refuse receipt of the delivery and request the goods be returned to London Irish.

If the delivery is accepted by you or any person at the delivery address, you will be required to arrange the return of the goods at your cost.

London Irish does not accept any responsibility for goods that are returned by you but not received by us.

Returns, Refunds & Exchanges:

All goods must be returned to London Irish in an unworn/unused state, in the original packaging and with all labels still attached via recorded mail to:

Official Merchandise
London Irish RFC
The Avenue
Sunbury-on-Thames
Middlesex
TW16 5EQ

A copy of your confirmation email should be included.

London Irish does not accept any responsibility for goods that are returned by you but not received by us.

Any unwanted goods returned to London Irish unused and in the original packaging with all labels still attached will be refunded in full within 28 days of London Irish receiving the goods. The outbound postage fee will not be refunded.

All refunds will be credited to the card used to make the original purchase and you will receive notification by email when this has been completed.

Alternatively, any goods purchased from www.london-irish.com can be exchanged at the London Irish Megastore within 30 days of purchase:

Madejski Stadium
Junction 11, M4
Reading
RG2 0FL

In order to exchange an item, all goods must be unworn/unused and in their original packaging with all labels still attached. You will be required to show your confirmation email as proof of purchase.

Faulty Goods:

Faulty goods can be returned to London Irish free of charge by calling 01932 750 100 and obtaining a Freepost label. All returned goods must be unworn/unused and in their original packaging with all labels still attached.

Once the faulty goods have been received, London Irish will refund the credit/debit card used to process the original order within 28 days. The refund will include the full cost of the item(s) plus the outbound postage & packaging fee.

In the event the returned item(s) is/are deemed not to not to be faulty, London Irish reserves the right to debit the cost of the return postage from the refunded amount (see below fees). Furthermore, the outbound postage costs from the original order will not be refunded.

Fees:
0-0.5kg£2.30 per package
0.5-1kg£3.40 per package
1-1.5kg£5.50 per package
1.5-2kg£6.90 per package
Additional per 2 kg thereafter£3 per package

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The Avenue
Sunbury on Thames
Middlesex, TW16 5EQ
Telephone: 01932 750 100
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